How to See Your Doctor
If you have chest pains (which continue for 15 minutes at rest) call 999 and seek urgent medical attention. The surgery is not equipped to deal with these medical situations.
Appointments can be booked via telephone or by coming in to the surgery reception.
Appointments by phone and in person can be booked from 8.30am each morning Monday - Friday
Appointments can also be booked online through Patient Access, at any time of the day or night. Please ask the receptionist for a Patient Access letter which will give you a unique password. Once registered you can use the link top right to access the online booking system
For all minor illnesses you should ask for a minor illness appointment. These are with Advanced Nurse Practitioners or Physician Associates who can diagnose and prescribe. This leaves the GPs free to see acute and complex problems.
Patients are registered with the practice but have an accountable GP, however patients have the choice to see any GP, subject to availability.
If you have an ongoing medical problem, you should normally ask to see the same doctor, for continuity of care.
If your problem is more complex and you need to see a Doctor urgently, you will added to the Duty GP list and will be phoned back by the duty GP as quickly as possible. They will assess your problem and decide if this can be dealt with by phone or if they need to book you in with the second duty GP or the Acute illness team.
If a wait of up to 2 - 5 working days is acceptable, please ask for a routine appointment. Where the doctor requests you make a follow-up appointment, please book as for a routine appointment.
We offer some appointments which can be booked up to 21 days in advance.
Each appointment lasts 12 minutes
Casualties (e.g. cuts, burns, accidents, fractures, etc.) should attend the Casualty Department of Clevedon Hospital.
Cancelling your appointment
If you cannot keep the appointment, please ring 01275 335666/ 335680 to let us know in good time so that the appointment can be offered to someone else.
When the surgery is closed please select option 2 to leave a message to advise us you are cancelling your appointment. If for any reason this option is not available you can send a message via this website (Contact Details above) which will go directly to the administrator as an email.
How to Speak to Your Doctor
Our clinicians offer consultations by telephone as well as in person. Please request these in the same way that you would make a normal appointment.
In an emergency please call at any time. If there is a doctor available, you may speak to them immediately or be advised to call emergency 999.
We aim to answer calls as quickly as possible, however at busy times you may have to wait and your call will be put in a queue
In case of a medical emergency dial 999 for an ambulance.
Please avoid phoning on Monday morning if possible unless you are requesting an appointment.
A chaperone will be made available during any examinations if felt necessary by a clinician, patient, carer or guardians request.
Health Care Reminders
Our computerised medical records system reminds us when patients are due for review, either because of repeat medication or long term medical conditions. We may write or phone to you to ask you to arrange this. All reviews are carried out by qualified clinicians.