Suggestions & Complaints
Clevedon Medical Centre makes every effort to provide an excellent service to our patients.
Unfortunately there may be occasions when we fail to meet expectations.
Should you have a problem with any aspect of our service then our reception staff will make every effort to try and resolve it for you. If this is not possible then please ask for the matter to be referred to the Operations Manager who will be very happy to discuss the issue with you.
Wherever possible we like to be able to discuss any problems with our patient in person or by phone. However if you feel that this is not appropriate then please put your concerns in writing to the Operations Manager.
We will always endeavour to respond to your concerns as quickly as possible.
If any patient has a suggestion for improving our service, please use the suggestion box in the main corridor or write to the Operations Manager. Also if any patient has any constructive criticism of the service offered, please feel free to contact the Manager so that we can try to resolve the matter.
The Health Service Ombudsman
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
- Getting it right
- Being customer focused
- Being open and accountable
- Acting fairly and proportionately
- Putting things right
- Seeking continuous improvements
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Write: Millbank Tower, Millbank, London SW1P 4QP.