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econsultWelcome to Clevedon Medical Centre

THANK YOU!

Clevedon Medical Centre would like to thank you in these uncertain and challenging times for all of your support and understanding.

 

 

We are slowly beginning to return to some normal working arrangements but due to social distancing in the waiting rooms and the need for  clinicians to change PPE and disinfect  chairs, couches and equipment between every patient, it takes a lot longer to see a patient, in person, than it did pre-Covid and capacity is therefore limited.  In order to protect patients and staff, and enable us to consult with as many patients as we possibly can, all initial contact will remain by  telephone, e-consultation or video.

 

 

We will shortly recommence routine blood tests, required as part of  chronic disease or medication reviews, within a specific time frame. Patients will be contacted directly by phone to arrange these. (Please do not try to arrange these yourself).

 

 

Letters will be sent to patients, who do not need a blood test, but who may need to speak to a clinician as part of a review, to ask them to book a telephone consultation.

 

 

Routine smears are now recommencing and appointments will be arranged to prioritise the most urgent.

 

 

Hospitals are beginning to re-open departments and accept routine referrals.  GPs are checking those referrals which were held back at the outset of the pandemic and resubmitting them as the appropriate departments open for bookings.

 

Please remember that if you do need to come to the surgery for an appointment you will be required to wear a face covering before you will be allowed to enter the building.

 

Further details will appear here as they become available.

 

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PLEASE SEE OUR LATEST NEWSLETTER FOR INFORMATION ABOUT HOW OUR SERVICES HAVE CHANGED DURING THE LOCKDOWN

Obtaining a Covid Test

you can book a test at www.nhs.uk/coronavirus or call 119 if you have no internet access.

NHS Test and Trace Service is now live.

Please see our News Page for full details of how this works.

CORONAVIRUS

Despite the removal of some restrictions imposed by the Government all requests for any sort of appointment must  still be made via the telephone or by e-consult

 

Please do not come to the surgery unless you have been specifically requested to by a GP or you have been given an essential appointment for bloods, dressings, INRs, injections, post birth 8 week checks or child immunisations.  If you do need to attend for an appointment in person you will need to wear a mask or other face covering before you will be allowed to enter the building.

 

 

If you have been asked to come to see a GP and there is also a risk of Covid 19 infection you may be required to remain in the car in a designated parking spot and the GP will come out to you there.

 

 

Patients in high risk groups will have received letters, or texts from the Government advising them to remain in their homes for 12 weeks. Please let us know if you fall into that category and need any help in obtaining medication, or with shopping or regular phone contact and we will put you in touch with the local volunteer service.

 

 

Due to the need for social distancing for our staff working at the Medical Centre, and the need for some of our staff to work from home, we are unable to man all of the available telephone lines.  This means that there may be a longer wait than normal for the phones to be answered, particularly on a Monday, or a Tuesday after a bank Holiday. On these days we can receive between 400 and 500 calls. If you can delay your call until later in the week, or use the E-consultation option on the website, we will be able to help you much more quickly.

 

We understand that this long period of lockdown can be extremely difficult for everyone and that accessing help at this time can be more difficult than usual.

For any families suffering from Domestic Violence please use the link below to access help and support.

https://www.n-somerset.gov.uk/my-services/community-safety-crime/domesticabuse/about-domestic-abuse/

 

To find out how to protect yourself or check if you need medical help please see the following:

 

https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response

 

 

What to do if you have symptoms

 

Self-isolate at home for 7 days if you have either:

 

  • a high temperature
  • a new continuous cough

This will help to protect others in your community while you are infectious.

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact NHS 111 to tell them you’re staying at home.

We will not be testing people who are self-isolating with mild symptoms.

 

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.

 

Use this service if:

  • you think you might have coronavirus
  • You’ve been in close contact with someone with coronavirus.

 

Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone

 

Further Information

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands. Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that comes into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority.

 

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Maintain a 2m distance from everyone
  • Comply with the current legislation on remaining at home other than for essential work, shopping for essentials,  daily exercise, or for medical care.

 

 

Avoid close contact with people who are unwell

 

Getting the right appointment

Sometimes  the GP isn’t really the best person to see. You could be seen and treated quicker and more appropriately by a nurse practitioner / physician associate / acute care practitioner or it may be better to have an assessment with an associated  physiotherapist or a pharmacist. In some cases, the GP practice might not be the right place at all for your query.

Our receptionists and admin staff are trained to ensure that they can help you get to the right service and the right appointment with the most appropriate clinician.

So the next time you call for a GP appointment, these trained frontline staff will ask you what the problem is. This isn't to be nosy but it's so they can help get you to the right health professional within or outside the practice for your needs.

They also have a multitude of information and knowledge about services outside of the GP practice that can help too if you need that.

Care Quality Commission Report

We are pleased to advise that following our recent inspection the Practice was rated as Good across all categories. The inspectors praised the leadership and governance culture; staff understanding of their responsibilities to raise concerns; the use of proactive methods to improve patient outcomes; the positive feedback from patients; close working with other organisations to plan services that met patient's needs and the implementation of suggestions for improvement from patients and the patient participation group.

On-line booking- Patient Access

To use on-line booking please go to https://patient.emisaccess.co.uk

If you have not registered for on-line booking please ask for your log-in from Reception - You will need to provide Photographic ID. On-line booking is no longer available via the click button at the bottom of this page.



Enriched Summary Care Record

As a patient of Clevedon Medical Centre you will have a Summary Care Record (SCR), unless you have previously chosen to opt out. This SCR includes important information about your health:

 

Medicines you are taking

Allergies you suffer from

Any bad reactions to medicines.

 

Which can be made available should you need emergency or hospital care when you may need to be treated by health and care professionals who do not know your medical history.

 

 

You can now choose to have additional information included in your SCR, which can enhance the care you receive. This information includes:

 

Your illnesses and health problems

Operations and vaccinations you have had in the past

How you would like to be treated - where you would prefer to receive care

What support you might need

Who should be contacted for more information about you.

End of life preferences if agreed

 

What to do next

If you would like this information adding to your SCR, then please complete the form available from Reception.

What conditions do not require a GP appointment?

 

If you have any of the following conditions then please book into see one of our nurse practitioners in the daily minor illness clinic.

 

  • Acute asthma attack 
  • Back pain
  • Boils, warts, verrucae                                        
  • Coughs /colds                                                  
  • Earache/ear infections                                       
  • Insect bites                                                     
  • Mole checks                                                     
  • Emergency pill                                                  
  • Hay fever                                                         
  • Infected wounds                                                
  • Sinusitis                                                          
  • Sore throats                                                          
  • Thrush                                                        
  • Cold sores
  • Pill checks
  • Chest infections
  • Mastitis
  • In-growing toe-nails
  • Head lice
  • FeverRashes / Eczema
  • Sunburn
  • Sore eyes
  • UTI's

What can be discussed using a telephone consultation?

GPs would normally discuss routine blood and hospital results, fit note renewals and medication reviews over the telephone. They are able to undertake some follow-up appointments by telephone and they also prescribe for conditions such as UTIs (where they do not need to examine you) over the telephone. The reception staff should be able to guide you as to when a telephone conversation is appropriate.


Named Accountable GP

The GP contract requires practices to allocate a named, Accountable GP for all patients (including children), who will take lead responsibility for the co-ordination of all appropriate servers required under the contract. Your record will be coded to identify your accountable GP.

If you are unsure who your accountable GP is, please ask at reception.

Clevedon Medical Centre is registered with the Information Commissioners Office and The Care Quality Commission

To view the ICO registration, please click on the link below and enter the following reference: ZA116516 into the registration search box www.ico.org.uk

To view the CQC registration click on the link below and then enter Clevedon Medical Centre in the search box.  

www.cqc.org.uk/

Access

We have parking ramps and toilets for the disabled.

A hearing loop is available for the hard of hearing.

Patients can check in using a touch screen or at reception.

Patients are called both by name.

Wheelchairs are available to aid access between the car park and the surgery.

Research

The practice supports medical research projects and works in partnership with the University of Bristol and other organisations. We may invite you to participate, but will not release your details without your consent.

http://www.bris.ac.uk

(Site updated 22/06/2020)
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