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Welcome to Clevedon Medical Centre

The doctors and staff at Clevedon Medical Centre are proud to offer the highest standard of patient-centred healthcare. 

We offer many services to prevent and treat illnesses to the best of our abilities and within the Health Service’s capacity. Clinics for the management of chronic diseases such as asthma and diabetes and also a wide variety of other medical services including ante and postnatal care, minor surgery, childhood vaccinations and long acting contraception

The website contains everything you need to know about the practice plus a wealth of health-related information for your well-being.

Please use the icons above and the menu on the right hand side to navigate the full site and we welcome your feedback or suggestions.

CORONAVIRUS

Due to the most recent restrictions imposed by the Government all requests for any sort of appointment must be made via the telephone or on line.

Please do not come to the surgery unless you have been specifically requested to by a GP or you have been given an essential appointment for bloods, dressings, injections, post birth 6-8 week check or child immunisations.  

If you have been asked to come to see a GP and there is also a risk of Covid 19 infection you may be required to remain in the car in a designated parking spot and the GP will come out to you there.

Patients in high risk groups will have received letters, or texts from the Government advising them to remain in their homes for 12 weeks. Please let us know if you fall into that category and need any help in obtaining medication, or with shopping or regular phone contact and we will put you in touch with the local volunteer service.

The Government is going to run a further search later this week to identify high risk patients it may have missed in the first search. These patients will then receive the same letter. Unfortunately we are not able to add anyone to this list ourselves, or provide our own letters for patients who think they should be on the list. Once the new search has been undertaken the NHS have advised that they will then give us further instructions as to how we might help patients whom the GPs believe to be at high risk, who have not been identified on the second search. We will contact those patients as soon as we have any more information.

To find out how to protect yourself or check if you need medical help please see the following:

https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response

What to do if you have symptoms

 

Self-isolate at home for 7 days if you have either:

  • a high temperature
  • a new continuous cough

This will help to protect others in your community while you are infectious.

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact NHS 111 to tell them you’re staying at home.

We will not be testing people who are self-isolating with mild symptoms.

 

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.

 

Use this service if:

  • you think you might have coronavirus
  • in the last 14 days you've been to a country or area with a high risk of coronavirus
  • You’ve been in close contact with someone with coronavirus.

Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone

Further Information

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands. Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

 

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Maintain a 2m distance from everyone
  • Comply with the current legislation on remaining at home other than for essential work, shopping for essentials, 1 session of daily exercise, or for medical care.

 

Avoid close contact with people who are unwell

Medical Centre Staff raise money for the Curzon Roof

 

Staff at Clevedon Medical Centre have held two fund raising events during their morning and afternoon breaks raising £260 towards the roof fund at the Curzon Cinema in Clevedon.

Many of the 70 staff at the Centre live locally and very much wanted to help with the fund raising to ensure that the cinema can continue as an iconic venue in the town.

The collections from a combination of a cake sale, dress down day and a raffle over two days proved just how much the cinema means to the staff at the medical centre.

“ We fundraise several times a year for medical charities “ said Katherine Fost, who helped organise the events, “but the Curzon is part of the town’s history and a great venue to take the family and we all felt we wanted to do something to help keep it open”.

 

                                                            If you have New, sudden onset Chest Pain— Call 999

please do not come into the surgery.

We are not a walk- in centre and we do not have the facilities or equipment that would be available to you at hospital.

                 Parking

Please comply with the parking restrictions in the car park- Do not park on double yellow lines, the zebra crossing  or in the disabled bays (unless you have a blue badge) or  obstruct the entrance to the medical centre

Please respect our caretaker if he asks you to move your car away from a restricted area and please, under no circumstances, drive across public right away between the medical centre and the  pharmacy or around to the back of the building. Parking in that area is for staff and GPs, on a permit basis only. Access must be kept free at all times to allow GPs and our paramedic to exit quickly to attend to emergency call-outs.

Improved Access

We are working together with other local practices to offer more appointments in the early mornings, evenings and at weekends. Speak to a member of the practice team to find out more.

 Staff Training

It order for us to provide the best service we can for our patients we need to set aside time for training for both clinical and non clinical staff. This training takes place one afternoon every six weeks between 2 and 5 pm. During that time a GP remains on duty for emergency requests but there are no routine appointments and staff are not able to provide prescriptions or book appointments.

The next training dates for 2020 is;

Tuesday 18th February 

Getting the right appointment

Sometimes  the GP isn’t really the best person to see. You could be seen and treated quicker and more appropriately by a nurse practitioner / physician associate / acute care practitioner or it may be better to have an assessment with an associated  physiotherapist or a pharmacist. In some cases, the GP practice might not be the right place at all for your query.

Our receptionists and admin staff are trained to ensure that they can help you get to the right service and the right appointment with the most appropriate clinician.

So the next time you call for a GP appointment, these trained frontline staff will ask you what the problem is. This isn't to be nosy but it's so they can help get you to the right health professional within or outside the practice for your needs.

They also have a multitude of information and knowledge about services outside of the GP practice that can help too if you need that.

Care Quality Commission Report

We are pleased to advise that following our recent inspection the Practice was rated as Good across all categories. The inspectors praised the leadership and governance culture; staff understanding of their responsibilities to raise concerns; the use of proactive methods to improve patient outcomes; the positive feedback from patients; close working with other organisations to plan services that met patient's needs and the implementation of suggestions for improvement from patients and the patient participation group.

On-line booking- Patient Access

To use on-line booking please go to https://patient.emisaccess.co.uk

If you have not registered for on-line booking please ask for your log-in from Reception - You will need to provide Photographic ID. On-line booking is no longer available via the click button at the bottom of this page.



Enriched Summary Care Record

As a patient of Clevedon Medical Centre you will have a Summary Care Record (SCR), unless you have previously chosen to opt out. This SCR includes important information about your health:

 

Medicines you are taking

Allergies you suffer from

Any bad reactions to medicines.

 

Which can be made available should you need emergency or hospital care when you may need to be treated by health and care professionals who do not know your medical history.

 

 

You can now choose to have additional information included in your SCR, which can enhance the care you receive. This information includes:

 

Your illnesses and health problems

Operations and vaccinations you have had in the past

How you would like to be treated - where you would prefer to receive care

What support you might need

Who should be contacted for more information about you.

End of life preferences if agreed

 

What to do next

If you would like this information adding to your SCR, then please complete the form available from Reception.

What conditions do not require a GP appointment?

 

If you have any of the following conditions then please book into see one of our nurse practitioners in the daily minor illness clinic.

 

  • Acute asthma attack 
  • Back pain
  • Boils, warts, verrucae                                        
  • Coughs /colds                                                  
  • Earache/ear infections                                       
  • Insect bites                                                     
  • Mole checks                                                     
  • Emergency pill                                                  
  • Hay fever                                                         
  • Infected wounds                                                
  • Sinusitis                                                          
  • Sore throats                                                          
  • Thrush                                                        
  • Cold sores
  • Pill checks
  • Chest infections
  • Mastitis
  • In-growing toe-nails
  • Head lice
  • FeverRashes / Eczema
  • Sunburn
  • Sore eyes
  • UTI's

What can be discussed using a telephone consultation?

GPs would normally discuss routine blood and hospital results, fit note renewals and medication reviews over the telephone. They are able to undertake some follow-up appointments by telephone and they also prescribe for conditions such as UTIs (where they do not need to examine you) over the telephone. The reception staff should be able to guide you as to when a telephone conversation is appropriate.


Named Accountable GP

The GP contract requires practices to allocate a named, Accountable GP for all patients (including children), who will take lead responsibility for the co-ordination of all appropriate servers required under the contract. Your record will be coded to identify your accountable GP.

If you are unsure who your accountable GP is, please ask at reception.

Clevedon Medical Centre is registered with the Information Commissioners Office and The Care Quality Commission

To view the ICO registration, please click on the link below and enter the following reference: ZA116516 into the registration search box www.ico.org.uk

To view the CQC registration click on the link below and then enter Clevedon Medical Centre in the search box.  

www.cqc.org.uk/

Access

We have parking ramps and toilets for the disabled.

A hearing loop is available for the hard of hearing.

Patients can check in using a touch screen or at reception.

Patients are called both by name.

Wheelchairs are available to aid access between the car park and the surgery.

Research

The practice supports medical research projects and works in partnership with the University of Bristol and other organisations. We may invite you to participate, but will not release your details without your consent.

http://www.bris.ac.uk

(Site updated 31/03/2020)
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