slide 1

econsult

 

Welcome to Clevedon Medical Centre

As the current lockdown restrictions are lifted, and an increasing proportion of our patients receive their vaccinations we  have been working hard to try and open up more of the surgery to our patients in a safe and controlled manner. Our GP's, other than those with specific health issues, have now resumed seeing Covid free patients in their own rooms, However it is important that we still maintain appropriate social distancing measures and effective cleaning between patients to prevent transmission of infection to those who still remain vulnerable. 

We have continued to see patients throughout the pandemic, but initial contact via phone or e-consult ensures that patients do not come onto the site unnecessarily thus reducing their risk.  The layout of our building is not conducive to social distancing and we need to ensure that we only have manageable numbers of patients in the corridor queue at any one time. We have now commenced a trial which  allows patients to enter without using the intercom, however to ensure that we can maintain a safe environment we respectively request that you do not come to the surgery unless you have a booked  appointment or have been asked to do so by practice staff or your GP. 

Can we specifically ask that you do not put yourself at risk by coming into the building to drop off prescription requests or samples.

Please place all prescription requests in the post box in the door to the left of the main entrance and all samples in the collection tubs in the foyer.

As you will have seen in the media, current demand for GP services is  greater than practices can accommodate. We are trying our very best to schedule in as many patients as we possibly can every day, and have amended our appointment system in the past couple of weeks to try expand availability within the restrictions of our available resources.

COVID VACCINATION CLINICS

update 22 June 2021

Our clinics at the Rugby Club have now finished

1st doses for patients aged 18-40

In response to the accelerating spread of the more transmittable Delta variant of Coronavirus, we urge you to get vaccinated this week if you have not already done so.

There are still  a significant number of adult patients who have not come forward to book their first vaccination.

The science is clear that vaccination is necessary to curtail the spread of the virus and the restrictions placed upon our lives.

If you are aged 18 or over  and you haven’t yet had your vaccination, we urge you to ring  01275 868500 to book into our last first dose Pfizer vaccination clinic this Saturday 26th June which will be held at Harbourside Family Practice

Any patients aged 40 or over who have not yet take up the option of a vaccine or who did not attend for their 2nd dose of Astra Zeneca will now need to contact 119 of the Government website to arrange their vaccinations at one of the mass sites.

Any patients who missed their 2nd dose of Pfizer will also need to arrange this via the mass sites

Just over 81 % of all of our eligible patients have now received their first vaccine  and  63 % their second. 

97% of patients aged over 50 have had their first vaccine and 95% of those aged over 50 have had their 2nd dose.

Please bear with us as the situation often  changes daily and we will issue updates as soon as we have any more information

YOUR PATIENT DATA MATTERS TO US!!!

 

Following on from recent news and social media speculation about NHS Digital and data sharing  a number of posts are circulating on social media about the national data opt-out, containing incorrect information. We thought it may be helpful to provide some key information and links to help you with your decision making.  If you might now  be thinking of opting out of sharing any of your data you have the right to do so.

Understanding the national data opt-out - NHS Digital

Although, sometimes information about your health and care does helps the NHS to improve your individual care, speed up diagnosis, plan your local services and research new treatments, you still have the option to decline sharing data that goes beyond the provision of your direct care.

 

 Have a look at our Privacy Notice which explains what we do with your data and who we share it with


…………………………………………………………………………….

 There is also a  webpage from NHS Digital with FAQs and mythbusting.
https://digital.nhs.uk/…/nat…/mythbusting-social-media-posts

 

We do not sell health and care data

  • We do not share data with marketing and insurance companies

Please see the ICO webpage for more information about your rights Your data matters | ICO

 

If you require any further information then please do not hesitate to contact our Data Protection Officer Kelly@almc.co.uk

 

  

 Domestic Violence

Next Link North Somserset: support for people experiencing domestic violence, women with mental health problems and victims of sexual abuse and rape. Currently, they are open between 10am and 4pm and patients can self-refer by phone, email and they also have a live chat facility. https://www.nextlinkhousing.co.uk/northsomerset/contact

 

MIND: Mental Health Support with specific advice on ‘Coronavirus and your wellbeing’. www.mind.org.uk

Young Minds: Supporting children and young people and their parents/carers with their mental health and wellbeing. Specific advice on managing self-isolation and anxiety about coronavirus. https://youngminds.org.uk

 

 

THANK YOU!

Clevedon Medical Centre would like to thank you, in these uncertain and challenging times, for all of your support and understanding.

 

We have now recommenced routine blood tests, required as part of  chronic disease or medication reviews, within a specific time frame. 

Patients will be contacted directly by phone to arrange these. (Please do not try to arrange these yourself).

 

 

Letters will be sent to patients, who do not need a blood test, but who may need to speak to a clinician as part of a review, to ask them to book a telephone consultation.

  

Routine smears, and long term contraception fitting are  available and appointments are being arranged to prioritise the most urgent. As with everything else capacity is limited due to the time needed for changing PPE and cleaning the room between patients and therefore we cannot offer as many appointments every week as we would have done pre Covid 19.

  

Please remember that if you do need to come to the surgery for an appointment you will be required to wear a face covering before you will be allowed to enter the building and you will be asked a number of specific questions (even if you come to the surgery for a regular procedure you will still need to answer these questions).  You may also be asked to remain in the car when you arrive and to park in designated places within the car park. Please adhere to these requests as they are for your safety. We have recently opened more rooms for face to face consultations. To access these you will need to enter by a side door into the main waiting room.  Please ensure that you walk inside the metal barriers to avoid to protect you from cars entering and leaving the staff car park.

When waiting to enter the main door of the building please queue in the marked area.

PLEASE DO NOT STAND or QUEUE ON THE ZEBRA CROSSING

 

Further details will appear here as they become available.

 

a

PLEASE SEE OUR LATEST NEWSLETTER FOR INFORMATION ABOUT HOW OUR SERVICES HAVE CHANGED DURING THE LOCKDOWN

Obtaining a Covid Test

you can book a test at www.nhs.uk/coronavirus or call 119 if you have no internet access.

We understand that this long period of lockdown can be extremely difficult for everyone and that accessing help at this time can be more difficult than usual.

For any families suffering from Domestic Violence please use the link below to access help and support.

https://www.n-somerset.gov.uk/my-services/community-safety-crime/domesticabuse/about-domestic-abuse/

 

To find out how to protect yourself or check if you need medical help please see the following:

 

https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response

 

 

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.

 

Use this service if:

  • you think you might have coronavirus
  • You’ve been in close contact with someone with coronavirus.

 

Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone

 

Further Information

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands. Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that comes into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority.

 

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Maintain a 2m distance from everyone
  • Comply with the current legislation on remaining at home other than for essential work, shopping for essentials,  daily exercise, or for medical care.

 

 

Avoid close contact with people who are unwell

 

Getting the right appointment

Sometimes  the GP isn’t really the best person to see. You could be seen and treated quicker and more appropriately by a nurse practitioner / physician associate / acute care practitioner or it may be better to have an assessment with an associated  physiotherapist or a pharmacist. In some cases, the GP practice might not be the right place at all for your query.

Our receptionists and admin staff are trained to ensure that they can help you get to the right service and the right appointment with the most appropriate clinician.

So the next time you call for a GP appointment, these trained frontline staff will ask you what the problem is. This isn't to be nosy but it's so they can help get you to the right health professional within or outside the practice for your needs.

They also have a multitude of information and knowledge about services outside of the GP practice that can help too if you need that.

Care Quality Commission Report

We are pleased to advise that following our recent inspection the Practice was rated as Good across all categories. The inspectors praised the leadership and governance culture; staff understanding of their responsibilities to raise concerns; the use of proactive methods to improve patient outcomes; the positive feedback from patients; close working with other organisations to plan services that met patient's needs and the implementation of suggestions for improvement from patients and the patient participation group.

On-line booking- Patient Access

To use on-line booking please go to https://patient.emisaccess.co.uk

If you have not registered for on-line booking please ask for your log-in from Reception - You will need to provide Photographic ID. On-line booking is no longer available via the click button at the bottom of this page.



Enriched Summary Care Record

As a patient of Clevedon Medical Centre you will have a Summary Care Record (SCR), unless you have previously chosen to opt out. This SCR includes important information about your health:

 

Medicines you are taking

Allergies you suffer from

Any bad reactions to medicines.

 

Which can be made available should you need emergency or hospital care when you may need to be treated by health and care professionals who do not know your medical history.

 

 

You can now choose to have additional information included in your SCR, which can enhance the care you receive. This information includes:

 

Your illnesses and health problems

Operations and vaccinations you have had in the past

How you would like to be treated - where you would prefer to receive care

What support you might need

Who should be contacted for more information about you.

End of life preferences if agreed

 

What to do next

If you would like this information adding to your SCR, then please complete the form available from Reception.

What conditions do not require a GP appointment?

 

If you have any of the following conditions then please book into see one of our nurse practitioners in the daily minor illness clinic.

 

  • Acute asthma attack 
  • Back pain
  • Boils, warts, verrucae                                        
  • Coughs /colds                                                  
  • Earache/ear infections                                       
  • Insect bites                                                     
  • Mole checks                                                     
  • Emergency pill                                                  
  • Hay fever                                                         
  • Infected wounds                                                
  • Sinusitis                                                          
  • Sore throats                                                          
  • Thrush                                                        
  • Cold sores
  • Pill checks
  • Chest infections
  • Mastitis
  • In-growing toe-nails
  • Head lice
  • FeverRashes / Eczema
  • Sunburn
  • Sore eyes
  • UTI's

What can be discussed using a telephone consultation?

GPs would normally discuss routine blood and hospital results, fit note renewals and medication reviews over the telephone. They are able to undertake some follow-up appointments by telephone and they also prescribe for conditions such as UTIs (where they do not need to examine you) over the telephone. The reception staff should be able to guide you as to when a telephone conversation is appropriate.


Named Accountable GP

The GP contract requires practices to allocate a named, Accountable GP for all patients (including children), who will take lead responsibility for the co-ordination of all appropriate servers required under the contract. Your record will be coded to identify your accountable GP.

If you are unsure who your accountable GP is, please ask at reception.

Clevedon Medical Centre is registered with the Information Commissioners Office and The Care Quality Commission

To view the ICO registration, please click on the link below and enter the following reference: ZA116516 into the registration search box www.ico.org.uk

To view the CQC registration click on the link below and then enter Clevedon Medical Centre in the search box.  

www.cqc.org.uk/

Access

We have parking ramps and toilets for the disabled.

A hearing loop is available for the hard of hearing.

Patients can check in using a touch screen or at reception.

Patients are called both by name.

Wheelchairs are available to aid access between the car park and the surgery.

Research

The practice supports medical research projects and works in partnership with the University of Bristol and other organisations. We may invite you to participate, but will not release your details without your consent.

http://www.bris.ac.uk

(Site updated 22/06/2021)
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website