Welcome to Clevedon Medical Centre
Covid Restriction Update:
Throughout the pandemic we have strived to make our surgery as safe as possible for all our patients and staff. We will continue to do so going forward.
NHSE Regulations require that patients still wear a mask, socially distance and use hand sanitiser in the surgery and all of our staff will continue to wear PPE. We do understand that it can be frustrating but we know that when people come to us they are sick and vulnerable (and some of our patients cannot receive Covid vaccinations for medical reasons) so it is necessary to keep these small precautions in place.
Can we specifically ask that you do not put yourself at risk by coming into the building to drop off prescription requests or samples.
Please place all prescription requests in the post box in the door to the left of the main entrance and all samples in the collection tubs in the foyer.
As you will have seen in the media, current demand for GP services is greater than practices can accommodate. We are trying our very best to schedule in as many patients as we possibly can every day, and have amended our appointment system in recent weeks to try expand availability within the restrictions of our available resources. At the moment we are scheduling in over 1,300 appointments every week. By continuing to use telephone consultations and e-consultation we can consult with far more patients each day than we can if every contact is face to face and . However we still continue to arrange face to face appointments for every patient where that is appropriate.
Covid and Flu Clinics
In order to schedule the 6,000 plus appointments that will be needed for our flus we are aiming to run all our flu clinics, over a number of Saturdays in October/November/December in cohort groups, so that we can give both flu and Covid booster vaccines at the same time. (The Covid booster vaccine cannot be given until 6 months after the 2nd dose and so invitations will be based on those dates). Every patient will receive a letter, text or phone call, individually, to invite them to book into the appropriate clinic for their cohort, and age group, as they become available. Currently we are booking in patients, over the age of 70, into clinics on the 16th and 23rd of October.
Please do not phone the practice to try and book a flu or covid vaccine until invited to do so.
New Web Site
We will shortly be migrating to a new Website which we hope will be easier to navigate. We will welcome feed back once the new site is in place.
YOUR PATIENT DATA MATTERS TO US!!!
In a letter to all GPs, 19 July 2021, Parliamentary Under Secretary of State Jo Churchill set out a new process for commencing data collection, moving away from a previously fixed date of 1 September.
- Your GP holds your health record, and it is used by them and other parts of the NHS for your direct care.
- NHS Digital also uses some of this data for research, planning, and improving the NHS for everyone.
About the General Practice Data for Planning and Research programme
NHS Digital is making improvements to how data is collected from general practice, this new framework for data extraction is called the General Practice Data for Planning and Research data collection (GPDPR). The goal of this new system is to:
- reduce burden on GP practices in managing access to patient data and maintain compliance with relevant data protection legislation
- improve protections through the consistent and rigorous review of all applications for access to patient data
- make it easier for patients to understand how their health and care data is being used, including increasing use of Trusted Secure Environments that avoids data flowing outside the NHS
This new NHS Digital service will collect data from GP practices in England and will analyse, publish statistical data and provide safe, secure, lawful and appropriate access to GP data for health and social care purposes. This will include planning, commissioning, policy development, public health purposes (including COVID-19) and research.
NHS Digital is engaging with the British Medical Association (BMA), Royal College of General Practitioners (RCGP) and the National Data Guardian (NDG) to ensure relevant safeguards are in place for patients and GP practices.
Protecting patient data
All data will be pseudonymised and encrypted by your GP system suppliers on your behalf before it is transferred to NHS Digital. Access to GP data will only be via a Trusted Research Environment (TRE) and never copied or shipped outside the NHS secure environment, except where individuals have consented to their data being accessed, e.g. written consent for a research study.
As with the COVID-19 collection, access to the data will be through the NHS Digital Data Access Request Service (DARS) and will be subject to a robust approvals process, which includes oversight by the Independent Group Advising on Release of Data (IGARD) and a Professional Advisory Group, which is made up of representatives from the BMA and RCGP.
TYPE 1 OPT OUTS - Opting out of sharing your Data outside your GP Practice
If you don’t want your identifiable patient data to be shared for purposes except for your own care, you can opt-out by registering a Type 1 Opt-out or a National Data Opt-out, or both.
These opt-outs are different and they are explained in more detail below. Your individual care will not be affected if you opt-out using either option.
We want to make the position around opt-out much simpler. While 1 September has been seen by some as a cut-off date for opt-out, after which data extraction would begin, I want to reassure you that this will not be the case and data extraction will not commence until we have met the tests.
We are introducing three changes to the opt-out system which mean that patients will be able to change their opt-out status at any time:
- Patients do not need to register a Type 1 opt-out by 1 September to ensure their GP data will not be uploaded
- NHS Digital will create the technical means to allow GP data that has previously been uploaded to the system via the GPDPR collection to be deleted when someone registers a Type 1 opt-out
- The plan to retire Type 1 opt-outs will be deferred for at least 12 months while we get the new arrangements up and running, and will not be implemented without consultation with the RCGP, the BMA and the National Data Guardian
Together, these changes mean that patients can have confidence that they will have the ability to opt-in or opt-out of the system, and that the dataset will always reflect their current preference. And we will ensure it is easy for them to exercise the choice to optout.
National Data Opt-Outs (opting out of NHS Digital sharing your data)
- NHS Digital will collect data from GP medical records about patients who have registered a National Data Opt-out. The National Data Opt-out applies to identifiable patient data about your health, which is called confidential patient information.
- NHS Digital won’t share any confidential patient information about you – this includes GP data, or other data we hold, such as hospital data – with other organisations, unless there is an exemption to this. For example:- If we have a legal Obligation to share the data or if it is in the public interest.
- To find out more information about this please how to register a National Data Opt-Out, please read the GP Data for Planning and Research Transparency Notice.
Data Security and Governance
Q&A NHS Digitial & Data Collections
Why NHS Digital collects general practice data?
- NHS Digital is the national custodian for health and care data in England and has responsibility for standardising, collecting, analysing, publishing and sharing data and information from across the health and social care system, including general practice.
- NHS Digital collected patient data from general practices using a service called the General Practice Extraction Service (GPES), now known as GPDPR which has operated for over 10 years and now needs to be replaced.
- NHS Digital has engaged with doctors, patients, data and governance experts to design a new approach to collect data from general practice that:
- reduces burden on GP practices
- explains clearly how data is used
- supports processes that manage and enable lawful access to patient data to improve health and social care
Does NHS Digital sell my Data to third parties?
The NHS shares some data, in which nobody can identify you, with trusted third parties, in order to improve the NHS for you and everyone else.
This includes with:
- NHS planners
- university researchers
- scientists researching medicines
We only share data when there is a proven benefit to the NHS, and access is strictly controlled.
You data won't be shared with
- Your data is not shared for commercial purposes
- Your data is not shared with insurers
- Your data is not sold
Please see our Privacy Notice for further information on how else your data might be shared by the practice.
If you want any more information, please contact our Data Protection Officer firstname.lastname@example.org
Data Protection Officer
Avon Local Medical Committee,
14a High Street, Staple Hill,
Bristol, BS16 5HP
Tel: 0117 4038452- During this time I am working from home please call the main office on 0117 9702755
Next Link North Somserset: support for people experiencing domestic violence, women with mental health problems and victims of sexual abuse and rape. Currently, they are open between 10am and 4pm and patients can self-refer by phone, email and they also have a live chat facility. https://www.nextlinkhousing.co.uk/northsomerset/contact
MIND: Mental Health Support with specific advice on ‘Coronavirus and your wellbeing’. www.mind.org.uk
Young Minds: Supporting children and young people and their parents/carers with their mental health and wellbeing. Specific advice on managing self-isolation and anxiety about coronavirus. https://youngminds.org.uk
Getting the right appointment
Sometimes the GP isn’t really the best person to see. You could be seen and treated quicker and more appropriately by a nurse practitioner / physician associate / acute care practitioner or it may be better to have an assessment with an associated physiotherapist or a pharmacist. In some cases, the GP practice might not be the right place at all for your query.
Our receptionists and admin staff are trained to ensure that they can help you get to the right service and the right appointment with the most appropriate clinician.
So the next time you call for a GP appointment, these trained frontline staff will ask you what the problem is. This isn't to be nosy but it's so they can help get you to the right health professional within or outside the practice for your needs.
They also have a multitude of information and knowledge about services outside of the GP practice that can help too if you need that.
Care Quality Commission Report
We are pleased to advise that following our recent inspection the Practice was rated as Good across all categories. The inspectors praised the leadership and governance culture; staff understanding of their responsibilities to raise concerns; the use of proactive methods to improve patient outcomes; the positive feedback from patients; close working with other organisations to plan services that met patient's needs and the implementation of suggestions for improvement from patients and the patient participation group.
On-line booking- Patient Access
If you have not registered for on-line booking please ask for your log-in from Reception - You will need to provide Photographic ID. On-line booking is no longer available via the click button at the bottom of this page.
Enriched Summary Care Record
As a patient of Clevedon Medical Centre you will have a Summary Care Record (SCR), unless you have previously chosen to opt out. This SCR includes important information about your health:
Medicines you are taking
Allergies you suffer from
Any bad reactions to medicines.
Which can be made available should you need emergency or hospital care when you may need to be treated by health and care professionals who do not know your medical history.
You can now choose to have additional information included in your SCR, which can enhance the care you receive. This information includes:
Your illnesses and health problems
Operations and vaccinations you have had in the past
How you would like to be treated - where you would prefer to receive care
What support you might need
Who should be contacted for more information about you.
End of life preferences if agreed
What to do next
If you would like this information adding to your SCR, then please complete the form available from Reception.
What conditions do not require a GP appointment?
If you have any of the following conditions then please book into see one of our nurse practitioners in the daily minor illness clinic.
- Acute asthma attack
- Back pain
- Boils, warts, verrucae
- Coughs /colds
- Earache/ear infections
- Insect bites
- Mole checks
- Emergency pill
- Hay fever
- Infected wounds
- Sore throats
- Cold sores
- Pill checks
- Chest infections
- In-growing toe-nails
- Head lice
- FeverRashes / Eczema
- Sore eyes
Named Accountable GP
The GP contract requires practices to allocate a named, Accountable GP for all patients (including children), who will take lead responsibility for the co-ordination of all appropriate servers required under the contract. Your record will be coded to identify your accountable GP.
If you are unsure who your accountable GP is, please ask at reception.
Clevedon Medical Centre is registered with the Information Commissioners Office and The Care Quality Commission
To view the ICO registration, please click on the link below and enter the following reference: ZA116516 into the registration search box www.ico.org.uk
To view the CQC registration click on the link below and then enter Clevedon Medical Centre in the search box.
We have parking ramps and toilets for the disabled.
A hearing loop is available for the hard of hearing.
Patients can check in using a touch screen or at reception.
Patients are called both by name.
Wheelchairs are available to aid access between the car park and the surgery.
The practice supports medical research projects and works in partnership with the University of Bristol and other organisations. We may invite you to participate, but will not release your details without your consent.
(Site updated 07/10/2021)