Welcome to Clevedon Medical Centre
Clevedon Medical Centre would like to thank you in these uncertain and challenging times for all of your support and understanding.
Whilst we are still unable to resume our normal working we are of course here for any patients that need to be seen or referred urgently.
In order to protect your safety all initial contact will be by telephone, e-consultation or video.
We would especially like to thank all those patients and local businesses that have supported us with kind gifts and PPE in response to the current crisis.
PLEASE SEE OUR LATEST NEWSLETTER FOR INFORMATION ABOUT HOW OUR SERVICES HAVE CHANGED DURING THE LOCKDOWN
Due to the most recent restrictions imposed by the Government all requests for any sort of appointment must be made via the telephone or on line.
Please do not come to the surgery unless you have been specifically requested to by a GP or you have been given an essential appointment for bloods, dressings, INRs, injections, post birth 8 week checks or child immunisations.
If you have been asked to come to see a GP and there is also a risk of Covid 19 infection you may be required to remain in the car in a designated parking spot and the GP will come out to you there.
Patients in high risk groups will have received letters, or texts from the Government advising them to remain in their homes for 12 weeks. Please let us know if you fall into that category and need any help in obtaining medication, or with shopping or regular phone contact and we will put you in touch with the local volunteer service.
Due to the need for social distancing for our staff working at the Medical Centre, and the need for some of our staff to work from home, we are unable to man all of the available telephone lines. This means that there may be a longer wait than normal for the phones to be answered, particularly on a Monday, or a Tuesday after a bank Holiday. On these days we can receive between 400 and 500 calls. If you can delay your call until later in the week, or use the E-consultation option on the website, we will be able to help you much more quickly.
We understand that this long period of lockdown can be extremely difficult for everyone and that accessing help at this time can be more difficult than usual.
For any families suffering from Domestic Violence please use the link below to access help and support.
To find out how to protect yourself or check if you need medical help please see the following:
What to do if you have symptoms
Self-isolate at home for 7 days if you have either:
- a high temperature
- a new continuous cough
This will help to protect others in your community while you are infectious.
Do not go to a GP surgery, pharmacy or hospital.
You do not need to contact NHS 111 to tell them you’re staying at home.
We will not be testing people who are self-isolating with mild symptoms.
NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.
Use this service if:
- you think you might have coronavirus
- You’ve been in close contact with someone with coronavirus.
Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands. Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that comes into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority.
Everyone is being reminded to follow Public Health England advice to:
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Maintain a 2m distance from everyone
- Comply with the current legislation on remaining at home other than for essential work, shopping for essentials, daily exercise, or for medical care.
Avoid close contact with people who are unwell
Getting the right appointment
Sometimes the GP isn’t really the best person to see. You could be seen and treated quicker and more appropriately by a nurse practitioner / physician associate / acute care practitioner or it may be better to have an assessment with an associated physiotherapist or a pharmacist. In some cases, the GP practice might not be the right place at all for your query.
Our receptionists and admin staff are trained to ensure that they can help you get to the right service and the right appointment with the most appropriate clinician.
So the next time you call for a GP appointment, these trained frontline staff will ask you what the problem is. This isn't to be nosy but it's so they can help get you to the right health professional within or outside the practice for your needs.
They also have a multitude of information and knowledge about services outside of the GP practice that can help too if you need that.
Care Quality Commission Report
We are pleased to advise that following our recent inspection the Practice was rated as Good across all categories. The inspectors praised the leadership and governance culture; staff understanding of their responsibilities to raise concerns; the use of proactive methods to improve patient outcomes; the positive feedback from patients; close working with other organisations to plan services that met patient's needs and the implementation of suggestions for improvement from patients and the patient participation group.
On-line booking- Patient Access
If you have not registered for on-line booking please ask for your log-in from Reception - You will need to provide Photographic ID. On-line booking is no longer available via the click button at the bottom of this page.
Enriched Summary Care Record
As a patient of Clevedon Medical Centre you will have a Summary Care Record (SCR), unless you have previously chosen to opt out. This SCR includes important information about your health:
Medicines you are taking
Allergies you suffer from
Any bad reactions to medicines.
Which can be made available should you need emergency or hospital care when you may need to be treated by health and care professionals who do not know your medical history.
You can now choose to have additional information included in your SCR, which can enhance the care you receive. This information includes:
Your illnesses and health problems
Operations and vaccinations you have had in the past
How you would like to be treated - where you would prefer to receive care
What support you might need
Who should be contacted for more information about you.
End of life preferences if agreed
What to do next
If you would like this information adding to your SCR, then please complete the form available from Reception.
What conditions do not require a GP appointment?
If you have any of the following conditions then please book into see one of our nurse practitioners in the daily minor illness clinic.
- Acute asthma attack
- Back pain
- Boils, warts, verrucae
- Coughs /colds
- Earache/ear infections
- Insect bites
- Mole checks
- Emergency pill
- Hay fever
- Infected wounds
- Sore throats
- Cold sores
- Pill checks
- Chest infections
- In-growing toe-nails
- Head lice
- FeverRashes / Eczema
- Sore eyes
What can be discussed using a telephone consultation?
GPs would normally discuss routine blood and hospital results, fit note renewals and medication reviews over the telephone. They are able to undertake some follow-up appointments by telephone and they also prescribe for conditions such as UTIs (where they do not need to examine you) over the telephone. The reception staff should be able to guide you as to when a telephone conversation is appropriate.
Named Accountable GP
The GP contract requires practices to allocate a named, Accountable GP for all patients (including children), who will take lead responsibility for the co-ordination of all appropriate servers required under the contract. Your record will be coded to identify your accountable GP.
If you are unsure who your accountable GP is, please ask at reception.
Clevedon Medical Centre is registered with the Information Commissioners Office and The Care Quality Commission
To view the ICO registration, please click on the link below and enter the following reference: ZA116516 into the registration search box www.ico.org.uk
To view the CQC registration click on the link below and then enter Clevedon Medical Centre in the search box.
We have parking ramps and toilets for the disabled.
A hearing loop is available for the hard of hearing.
Patients can check in using a touch screen or at reception.
Patients are called both by name.
Wheelchairs are available to aid access between the car park and the surgery.
The practice supports medical research projects and works in partnership with the University of Bristol and other organisations. We may invite you to participate, but will not release your details without your consent.
(Site updated 26/05/2020)