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Welcome to Clevedon Medical Centre

The doctors and staff at Clevedon Medical Centre are proud to offer the highest standard of patient-centred healthcare. 

We offer many services to prevent and treat illnesses to the best of our abilities and within the Health Service’s capacity. Clinics for the management of chronic diseases such as asthma and diabetes and also a wide variety of other medical services including ante and postnatal care, minor surgery, childhood vaccinations and long acting contraception

The website contains everything you need to know about the practice plus a wealth of health-related information for your well-being.

Please use the icons above and the menu on the right hand side to navigate the full site and we welcome your feedback or suggestions.

Flu Vaccinations

Eligible patients can now book their annual flu vaccination with the receptionist.

Medical Centre Staff raise money for the Curzon Roof

 

Staff at Clevedon Medical Centre have held two fund raising events during their morning and afternoon breaks raising £260 towards the roof fund at the Curzon Cinema in Clevedon.

Many of the 70 staff at the Centre live locally and very much wanted to help with the fund raising to ensure that the cinema can continue as an iconic venue in the town.

The collections from a combination of a cake sale, dress down day and a raffle over two days proved just how much the cinema means to the staff at the medical centre.

“ We fundraise several times a year for medical charities “ said Katherine Fost, who helped organise the events, “but the Curzon is part of the town’s history and a great venue to take the family and we all felt we wanted to do something to help keep it open”.

 

If you have New, sudden onset Chest Pain— Call 999

please do not come into the surgery.

We are not a walk- in centre and we do not have the facilities or equipment that would be available to you at hospital.

 

                   EMAIL REPEAT PRESCRIPTION REQUESTS                            HAVE CEASED

We no longer  accept emailed requests for repeat prescriptions.   If you currently use this   method you will need to select an alternative option going forward.  The easiest solution is to use the repeat prescribing section on Patient     Access. If you are not already registered to use Patient Access to book   appointments then you will need to come to Reception with a copy of your ID and we will issue you with your log-in details and password.

Once registered you can request your regular repeat   prescriptions with just a few clicks.

Parking

Please comply with the parking restrictions in the car park- Do not park on double yellow lines, the zebra crossing  or in the disabled bays (unless you have a blue badge) or  obstruct the entrance to the medical centre

Please respect our caretaker if he asks you to move your car away from a restricted area and please, under no circumstances, drive across public right away between the medical centre and the  pharmacy or around to the back of the building. Parking in that area is for staff and GPs, on a permit basis only. Access must be kept free at all times to allow GPs and our paramedic to exit quickly to attend to emergency call-outs.

Improved Access

We are working together with other local practices to offer more appointments in the early mornings, evenings and at weekends. Speak to a member of the practice team to find out more.

 Staff Training

It order for us to provide the best service we can for our patients we need to set aside time for training for both clinical and non clinical staff. This training takes place one afternoon every six weeks between 2 and 5 pm. During that time a GP remains on duty for emergency requests but there are no routine appointments and staff are not able to provide prescriptions or book appointments.

The next training dates for 2019 is;

Tuesday 12 December

Getting the right appointment

Sometimes  the GP isn’t really the best person to see. You could be seen and treated quicker and more appropriately by a nurse practitioner / physician associate / acute care practitioner or it may be better to have an assessment with an associated  physiotherapist or a pharmacist. In some cases, the GP practice might not be the right place at all for your query.

Our receptionists and admin staff are trained to ensure that they can help you get to the right service and the right appointment with the most appropriate clinician.

So the next time you call for a GP appointment, these trained frontline staff will ask you what the problem is. This isn't to be nosy but it's so they can help get you to the right health professional within or outside the practice for your needs.

They also have a multitude of information and knowledge about services outside of the GP practice that can help too if you need that.

Care Quality Commission Report

We are pleased to advise that following our recent inspection the Practice was rated as Good across all categories. The inspectors praised the leadership and governance culture; staff understanding of their responsibilities to raise concerns; the use of proactive methods to improve patient outcomes; the positive feedback from patients; close working with other organisations to plan services that met patient's needs and the implementation of suggestions for improvement from patients and the patient participation group.

On-line booking- Patient Access

To use on-line booking please go to https://patient.emisaccess.co.uk

If you have not registered for on-line booking please ask for your log-in from Reception - You will need to provide Photographic ID. On-line booking is no longer available via the click button at the bottom of this page.



Enriched Summary Care Record

As a patient of Clevedon Medical Centre you will have a Summary Care Record (SCR), unless you have previously chosen to opt out. This SCR includes important information about your health:

 

Medicines you are taking

Allergies you suffer from

Any bad reactions to medicines.

 

Which can be made available should you need emergency or hospital care when you may need to be treated by health and care professionals who do not know your medical history.

 

 

You can now choose to have additional information included in your SCR, which can enhance the care you receive. This information includes:

 

Your illnesses and health problems

Operations and vaccinations you have had in the past

How you would like to be treated - where you would prefer to receive care

What support you might need

Who should be contacted for more information about you.

End of life preferences if agreed

 

What to do next

If you would like this information adding to your SCR, then please complete the form available from Reception.

What conditions do not require a GP appointment?

 

If you have any of the following conditions then please book into see one of our nurse practitioners in the daily minor illness clinic.

 

  • Acute asthma attack 
  • Back pain
  • Boils, warts, verrucae                                        
  • Coughs /colds                                                  
  • Earache/ear infections                                       
  • Insect bites                                                     
  • Mole checks                                                     
  • Emergency pill                                                  
  • Hay fever                                                         
  • Infected wounds                                                
  • Sinusitis                                                          
  • Sore throats                                                          
  • Thrush                                                        
  • Cold sores
  • Pill checks
  • Chest infections
  • Mastitis
  • In-growing toe-nails
  • Head lice
  • FeverRashes / Eczema
  • Sunburn
  • Sore eyes
  • UTI's

What can be discussed using a telephone consultation?

GPs would normally discuss routine blood and hospital results, fit note renewals and medication reviews over the telephone. They are able to undertake some follow-up appointments by telephone and they also prescribe for conditions such as UTIs (where they do not need to examine you) over the telephone. The reception staff should be able to guide you as to when a telephone conversation is appropriate.


Named Accountable GP

The GP contract requires practices to allocate a named, Accountable GP for all patients (including children), who will take lead responsibility for the co-ordination of all appropriate servers required under the contract. Your record will be coded to identify your accountable GP.

If you are unsure who your accountable GP is, please ask at reception.

Clevedon Medical Centre is registered with the Information Commissioners Office and The Care Quality Commission

To view the ICO registration, please click on the link below and enter the following reference: ZA116516 into the registration search box www.ico.org.uk

To view the CQC registration click on the link below and then enter Clevedon Medical Centre in the search box.  

www.cqc.org.uk/

Access

We have parking ramps and toilets for the disabled.

A hearing loop is available for the hard of hearing.

Patients can check in using a touch screen or at reception.

Patients are called both by name.

Wheelchairs are available to aid access between the car park and the surgery.

Research

The practice supports medical research projects and works in partnership with the University of Bristol and other organisations. We may invite you to participate, but will not release your details without your consent.

http://www.bris.ac.uk

(Site updated 03/12/2019)
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